Open a Help Desk Ticket Please provide as much detail as possible so we can best assist you. If the problem is related to a patron or material issue, please include the patron ID and/or item ID to assist with troubleshooting. Include your contact phone number in case we need to talk to you directly. Knowledge Base COMING SOON! Answers and training videos for frequently asked questions about circulation, cataloging, reports, and more are available on the MSC Knowledge Base.