Montana Hot Spot Lending Program

Drections for Hot Spot and Mobile Device Set-Up, Issues, and Troubleshooting

This page has information on how to properly set-up hot spots and iPads, as well as some basic troubleshooting guidance.

How to Set-Up and Use the Hot Spots (T-Mobile and Verizon)

Hot Spot Accessories that may be Useful

Spare charging cords for your hot spot devices can be purchased from Amazon as well as discountcell.com.

  • Verizon devices will work with a USB Type C charger.
  • T-Mobile devices will work with a Micro USB charging cable (similar to the type used with an Android cell phone).

You may want to consider purchasing cases for your hot spots to prevent wear and tear. Verizon hot spots are pretty durable and don’t necessarily require a case. If you would like cases for T-Mobile devices, T-Mobile recommends these cases available on Amazon.

How to Report Hot Spot Issues

T-Mobile Hot Spots:

For general assistance and troubleshooting, the T-Mobile libraries can contact T-Mobile Government Support at 1.844.361.1310. Anyone can call this number--libraries or patrons. If you have more serious issues that can't be resolved, please contact John Kilgour at jkilgour@mt.gov.

Verizon Hot Spots:

For any issues, please contact John Kilgour directly at jkilgour@mt.gov. Please include a description of the issue that you are having. 

Instructions for iPad Set-Up and Use

Extensive instructions for setting up and operating your iPads are available in the iPad User Guide. The State Library has prepared an abbreviated guide to setting up your iPads that contains links to video tutorials:

The following iPad Quick Start Guide available on lifewire.com also provides some useful guidance on setting up and using your iPad: https://www.lifewire.com/ipad-quick-start-guide-1994389

For additional help with your iPads, we encourage you to contact Apple Support by calling 866-752-7753 and selecting option 3 twice. You may also contact the following staff at the State Library for assistance: