New Library Directors Handbook
This is the place where patrons go to check out or renew items, pick up holds or pay fines. The same customer service rules apply to the circulation desk. When most people think of a library, this is the department they are seeing in their minds. Having an effective circulation department is mostly about providing excellent customer service, but it is also about quickly and efficiently handling the above routines. If your library is automated, a computer system can handle many of the routines more quickly than can be done by hand.