Grievance Procedures
We talked about the importance of having a type of grievance procedure. Employees need to have a method of expressing concerns or differences. Employees should be told to follow the procedures. Sometimes an employee may try to go directly to the library board rather than the supervisor on staff. Board members should be informed of any staff problems when this might happen, and they should be reminded of the proper procedure.
Your library may have to follow a labor union's grievance procedure. If so, then you can skip this next part. If you don't have a procedure then you may want to keep reading. Grievances should be filed in writing. The first step in the grievance procedure usually is fact finding and mediation between the employee and supervisor, if it is warranted. Fact-finding and mediation should be done by a superior in the organization, or if that is not possible by a competent, disinterested outsider. In small libraries the library board usually mediates. If it is found that the grievance was warranted, appropriate action should be taken.
If it is found that the grievance was unfounded, the supervisor should be warned not to take retaliatory action. If the grievance involves an ongoing dispute involving disciplinary action against the employee, the normal disciplinary procedures should continue.
ASPeN: The New Library Directory
- Home
- Introduction
- Wanted: A Library Director
- Contacts
- Montana Library Scene
- Montana Library Scene Overview
- Montana Public Libraries
- Montana State Library
- Montana Library Association
- Wired-MT and Focus
- Federations
- Continuing Education in Montana
- Certification
- Public Library Standards
- Montana Shared Catalog
- Library Director, Trustee, and Local Government
- Library Director, Trustee and Local Government Overview
- Library Laws
- New Library Staff
- Library Board Overview
- Responsibilities of the Library Board and the Director
- Tips For Working With the Library Board
- Getting Boards to Attend Meetings and Plan for the Library
- Policies vs. Procedures
- Policies vs. Procedures Overview
- Policies
- Procedures
- Public Service
- Public Service Overview
- Customer Service
- Reader’s Advisory
- Reference
- Reference Interview
- Circulation
- Interlibrary Loan
- Outreach
- Programs
- Visiting Senior Centers and/or Schools
- Services to the Homebound
- Bookmobiles
- Children Services
- Young Adult Services
- Adult Services
- Collection Development
- Collection Development Overview
- Assessing the Collection
- Collection Development Policy
- Collection Management Honor Roll
- Selecting Items for the Collection
- Acquisitions
- Weeding or Deselection
- Technical Services
- Technical Services Overview
- Organizing Your Collection
- Classification and Cataloging
- Processing and Mending
- Public Relations
- Public Relations Overview
- Library’s Image
- Publicity
- Programming
- Community Relations
- Role of Trustees
- Marketing
- Friends and Volunteers
- Friends and Volunteers Overview
- Friends of the Library
- How to Organize a Friends Group
- How to Revitalize Your Friends
- Volunteers
- Volunteer Programs
- Recruiting Volunteers
- Managing and Keeping Volunteers
- Personnel
- Personnel Overview
- Personnel Policy
- Hiring
- Interviewing
- Job Evaluations
- Discipline and Termination
- Grievance Procedures
- Important Employment Laws
- Finances
- Finances Overview
- Local Funding Sources
- State Funding Sources
- Information Access Montana Act
- Coal Severance Tax
- Federal Funding Sources
- Library Services and Technology Act
- Telecommunications Discount Program (E-Rate)
- Children's Internet Protection Act (CIPA)
- Library Foundations
- Other Funding Sources
- Budgeting
- Budgeting Calendar
- Following the Money
- Planning for the Future
- Planning for the Future Overview
- Long Range Planning
- Preparing to Plan
- Describing Your Community
- Your Community’s Vision
- Questions That Should Be Answered
- Planning for Disaster
- Technology in the Library
- Technology in the Library Overview
- Planning and Evaluating Technology
- Automation
- Statewide Cooperative Projects
- E-Rate
- Montana State Library
- Montana State Library Overview
- Montana State Library Commission
- Montana State Librarian
- Library Development Division
- Montana Talking Book Library
- Montana Digital Library
- Publications
- Timeline of Required Paperwork
- Explanation of Paperwork Required by Montana State Library