Montana Shared Catalog

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How do I contact the MSC staff for assistance and support?

The fastest option is to open a Help Desk ticket. MSC staff receive notifications with every new ticket.

The ticket system is continuously monitored Monday-Friday from 8am to 5pm. 

Down system during normal business hours (M-F from 8am-5pm)

First open a Help Desk ticket to ensure that staff in the office are immediately notified.

Please watch the MSC-Discuss list for system annoucements.

Down system after 5pm on weekdays

At this time, there is no on call phone coverage Monday-Friday after 5pm. If you experience a down system emergency during these hours, please contact SirsiDynix Critical Care.

Down system on weekends and holidays

The MSC emergency on call phone is staffed from 8am to 9pm on Saturdays, Sundays, and on federal and state holidays. For a down system on a weekend or holiday, call (406) 431-7681. If a staff member is unable to answer immediately someone will return your call within 20 minutes.

If an MSC staff member has not returned your call within 20 minutes, you have access to SirsiDynix Critical Care.

Please note, this number is for Down System emergencies only, and should only be called if MSC staff can not be reached.

SirsiDynix – Down System Only (if MSC Staff can’t be reached): (800) 284-3969

Critical Care support cases MUST BE PHONED IN to ensure immediate attention.

 

Click here for a handy printable of the above information.

 

MSC Staff (Mon-Fri 8am-5pm)

Trouble tickets and remote online support: MSC Online Help Desk

Director, System Administration & Support:  Jessie Goodwin
Technical Support & Configuration: Amy Marchwick
Technical Support & Catalog Maintenance: Jemma Hazen
Technical Support & Training: Bobbi deMontigny
System Network, Hardware & Software Support: Mike Price